In Real Estate, Every Call Is a Potential Commission
Your next incoming call could result in the biggest real estate deal of your career. Or it could take you away from the biggest deal of your career.
Incoming real estate phone calls are the lifeblood of any real estate office, and dependable live answering services are the key to making a surviving business a thriving one.
Expert Real Estate Call Center Outsourcing Services
Trusting inbound calls and lead generation to a professional call center provides you with more time to cultivate existing prospects, close deals, and maybe take the occasional day or weekend off. Even appraisers, inspectors, and property managers who also experience service bottlenecks can benefit from our 24/7 call answering services.
Call it a real estate call answering service or “virtual receptionist services,” but make no mistake, there’s nothing virtual about the benefits your real estate business will realize from CCS real estate answering services:
- Answer calls more efficiently and cost-effectively
- Make appointments even when you’re unavailable
- Allow agents and other team members to focus on revenue-generating activities such as home staging and open houses
How CCS Helped a Real Estate Brokerage Showing Homes While Leads Were Being Managed
The Challenge
A growing real estate office found that their top-producing agents were spending valuable time handling phone inquiries and basic follow-up, rather than focusing on revenue-generating activities like home staging, showings, and closing deals.
The Solution
CCS implemented a customized 24/7 real estate answering service to filter out passive callers, seamlessly manage incoming leads, and handle all appointment scheduling directly.
The Results
- Significant boost in overall office efficiency and profitability
- Agents successfully linked exclusively with warm, ready-to-move buyers and sellers
- Eliminated the need to hire additional internal administrative staff to manage daily call volume
How a RE/MAX Office Stopped Wasting Their Best Agents on Dead-End Calls
RE/MAX Associates in Cedar Rapids, Iowa, used our real estate answering service to rethink their business model. Through call center outsourcing, they shifted from a model where the most productive agents handled dead-end calls to one in which those agents were linked with real buyers and sellers ready to move forward.
The takeaway from this story? The office and agents boosted their efficiency and profitability, without spending endless hours on the phone or adding extra staff to answer calls. Instead, our real estate call center handled everything from answering the calls to scheduling and managing the appointments. We empowered the brokers to do what they do best: help their clients take the next step in their home ownership journey.
Your Brand
At its heart, real estate is a service industry, and your brand reputation is your most valuable asset. Our live virtual receptionist service features specially trained agents who serve as an extension of your brand. We’ll even work with you to develop a custom script, so they’ll deliver your message in your brand voice.
Our Reputation
CCS real estate call answering services have been recognized for our focus on assisting realtors and other real estate professionals in finding a way to manage important calls efficiently and professionally. We have over 50 years of experience in providing outsourced call center services.
We Are Your Full-Time, 24-Hour Call Center
CCS is your source for outsourced customer service during the day or after-hours call handling. We can save you time which can ultimately result in more revenue. Whatever your needs, we can craft a 24/7 call answering service for your real estate business that will save time, manage leads and improve client retention.
Make The Right Call
888-832-5397
to find out how our custom call solutions can help your business grow.
