24/7 Call Answering for Property Management
Missing a call in the property management industry can jeopardize your brand. At CCS, we understand that it’s vital for property management companies to answer calls promptly, provide clear communication to current and future tenants, and coordinate with landlords and contractors.
With over 50 years of call answering service experience, including many property management companies, our services are designed to meet your company’s unique needs and situations. Our team of agents will be trained for your specific business requirements and will always answer all calls with professionalism and care. Partner with CCS and get back to running your properties – not your phones.
How CCS Helped a Property Management Company Improve Resident Response and Maintenance Coordination
The Challenge
The Solution
The Results
- 71% reduction in missed emergency maintenance calls
- Faster response times for resident issues and vendor coordination
- Improved resident satisfaction scores
We Work Inside Your Systems — Not Around Them
CCS agents are trained to operate directly within the property management platforms your team already uses — so nothing falls through the cracks and no data gets lost in translation.
Yardi
tenant communication logging, maintenance ticket creation, lease inquiry support
AppFolio
appointment scheduling, work order documentation, resident call handling
Buildium
maintenance coordination, tenant interaction documentation
RealPage
leasing support, resident services, after-hours dispatch
Don’t see your platform? We train to your system. If your team uses it, we can work in it.
About Our Property Management Call Center Outsourcing Services
24/7 Call Answering Service
Our live customer service agents are here to answer your calls 24 hours a day, 7 days a week, 365 days a year, ensuring that you never miss a valuable call whether it’s from tenants, landlords, or service providers.
Personalized Scripts & Call Handling
Your property management business has its own unique requirements, which is why our highly-trained team will work closely with you to understand your callers and develop personalized call scripts and protocols. Every call is answered in a manner that aligns with your brand, and we can scale customer support to your specific needs.
Tenant and Landlord Support
CCS customer service BPO is experienced in handling a wide range of tenant and landlord inquiries, including property availability and information, maintenance requests and during emergency situations. We can follow customized protocols for your company, and we always strive to provide friendly, efficient support to ensure your tenants and landlords feel valued.
Emergency Call Handling
Emergencies and urgent situations involving your properties can happen at any time, and we understand the importance of relaying critical information promptly for tenant protection and satisfaction. Our inbound call handling service agents are trained to handle emergency situations with professionalism and urgency, and we work with you to determine a process to prioritize and notify the appropriate personnel immediately.
Maintenance Calls, Requests & Coordination
Our dispatch call answering service can provide maintenance coordination by logging maintenance requests, dispatching the appropriate technicians, and tracking progress. Our team ensures that all maintenance issues are promptly addressed, reducing response times and enhancing tenant satisfaction.
Documenting Tenant Interactions
For many property management companies, documenting all interactions with tenants is critical for providing consistent service and for legal considerations. Our outsourced customer service agents can be trained to use any software and protocols used for efficient communication within your company.
Appointment Scheduling
Our 24/7 call answering service can manage your appointment scheduling needs, and can even check availability and book appointments or property showings directly into your calendar system.
Why Choose CCS?
Bilingual & Spanish Speaking Agents
Need a call center outsourcing service that offers English, Spanish and Bilingual-speaking capabilities? We have you covered at CCS with highly qualified agents who will effectively communicate with all your tenants.
Cost-Effective Call Answering Services
Reduce call center costs by hiring CCS. Outsourcing your call answering needs to us allows you to eliminate the costs associated with hiring, training, and managing an in-house call center. You can redirect your resources to core business functions while still providing excellent customer service.
Scale Customer Support
As your property management company grows, our services can scale with your customer support needs. We can easily accommodate increased call volumes and adjust our processes accordingly.
Grow Your Property Management Company By Partnering with CCS
Partner with CCS for your property management call answering needs and experience a new level of efficiency, professionalism, and customer satisfaction.
Contact us today to discuss how our BPO and call answering services can benefit your business!
Make The Right Call
888-832-5397
to find out how our custom call solutions can help your business grow.
