Every Missed Call Is a Missed Case
For more than 50 years, law firms across the country have trusted CCS to handle their most important calls — with the discretion, accuracy, and professionalism their clients expect. Every missed call is a missed case. We make sure that never happens.
How CCS Can Help Your Law Firm
Legal Industry Expertise
Our legal call answering service team has a deep understanding of the legal industry and is familiar with the specific terminology, procedures, and requirements of law firms and attorneys. We provide a professional, knowledgeable service that aligns with your clients’ expectations.
24/7 and After Hours Call Answering
We offer 24/7 call answering services to ensure that you never miss an important call, whether it’s a new client inquiry, a court-related matter, or an urgent communication. Our dedicated team of professional call agents provides around-the-clock customer service, including weekends and holidays, to assist with your call-handling needs.
Legal Intake and New Client Screening
CCS provides legal inbound call handling service with English and Spanish-speaking agents that are trained to handle legal intake and new-client screening on your behalf. We gather essential information, such as case details, contact information, and reason for contacting your firm, ensuring that you receive accurate and relevant information to evaluate potential new cases.
Appointment Scheduling and Reminders
With our legal contact center outsourcing service, our virtual receptionists excel in managing your appointment scheduling needs, efficiently coordinating your calendar, and ensuring your clients receive timely reminders. Our team will schedule consultations and meetings based on your availability and preferences, reducing scheduling conflicts and improving client satisfaction.
Accurate Message Taking and Urgent Call Handling Services
Our legal call answering service provides comprehensive message-taking services, capturing important details from callers, including their name, contact information, and the nature of their call. For urgent calls, our call agents follow your predefined protocols to ensure immediate escalation to the appropriate attorney or staff member, allowing you to prioritize time-sensitive issues.
Call Screening and Intelligent Call Routing
Time is money in the legal world. Our agents can screen calls based on your specified criteria, allowing you to prioritize and return calls that require your immediate attention. We can also provide intelligent call routing to the appropriate attorney or department within your firm, ensuring clients and colleagues are directed to the right person efficiently.
Eliminate Overhead, Protect Every Intake
All American Time Zones Served
We have agents taking calls across all North American time zones, providing customer experience consistency 24/7/365.
Bilingual & Spanish Speaking Agents
CCS offers cost-effective customer support with multilingual capabilities. Our team includes skilled bilingual professionals who are fluent in English and Spanish. We can also support 150+ other languages and multi-lingual agents as needed. This ensures we can seamlessly communicate and serve your diverse clients.
Scalability & Reliable Answering
As your law firm grows, our services can scale with your needs. We can easily accommodate increased call volumes, expand the scope of how we are assisting your operations, and adjust our processes accordingly.
Real, Live Virtual Receptionists
Hearing a recorded message instead of a live agent is annoying at best, and at worst, can be a deal breaker in the competitive legal world. It’s natural for clients to want to speak with a real person, especially for important legal matters. Our legal virtual receptionist services provide experienced agents for 24/7 call answering services.
UP and Running in Days, Not Months
Getting started with CCS is straightforward. We learn your protocols, build your custom call handling script, and have your team trained and live quickly — with no disruption to your practice.
Contact Us & Learn More About Our Legal Answering Services
Partner with CCS for your legal call center outsourcing needs and experience a new level of efficiency, professionalism, and client satisfaction.
Contact us today to discuss how our legal around-the-clock call answering services can benefit your law firm.
Make The Right Call
888-832-5397
to find out how our custom call solutions can help your business grow.
