Experienced Patient & HIPAA Compliant Answering Service
If your business or organization interacts with patients and health information, it’s important to make sure you are following HIPAA rules and requirements.
Not only do medical businesses engaging with patients need to be aware and comply with HIPAA policies and protected health information, but so do their partners that interact with PHI including phone answering services.
At CCS, we help protect our clients and ensure their call answering processes maintain HIPAA compliance. We know the rules and regulations and can help guide you along the way to ensuring the protection of PHI with outsourced call answering. Our systems and processes ensure secure transmission of PHI, and our agents are highly trained in HIPAA rules and regulations to make sure you stay in compliance.
Contact us today and find out why many medical organizations trust CCS for their call answering needs.
Understanding HIPAA and PHI Requirements for Call Center Partners
HIPAA, or the Health Insurance Portability and Accountability Act, is a federal law that introduced the standards for healthcare entities to protect sensitive patient health information, and to prevent such information from being disclosed without patient consent.
Not only do medical businesses engaging with patients need to be aware and comply with HIPAA policies and protected health information, but so do businesses and vendors from the provider that interact with PHI, including phone answering services.
Protected health information (PHI) includes any information that can be used to identify an individual and that was created, used, or disclosed in the course of providing a healthcare service. The HIPAA Privacy Rule specifically addresses PHI. The HIPAA Security Rule further specifies protection and requirements for electronic protected health information (e-PHI).
To comply with the HIPAA Security Rule and e-PHI, covered entities must:
- Ensure the confidentiality, integrity, and availability of all e-PHI
- Detect and safeguard against anticipated threats to the security of the information
- Protect against anticipated impermissible uses or disclosures that are not allowed by the rule
- Certify compliance by their workforce
Why Trust CCS As Your HIPAA Compliant Answering Service?
Secure Data Transmissions & Messages
Our systems and processes use secure transmission of patient data to ensure HIPAA Compliance and PHI/e-PHI security. Our encrypted systems ensure patient data is secure at all levels, from patients providing data to us, to us transmitting data to providers including through encrypted email and text messaging.
Maintained Data Record Compliance
We follow standards and requirements regarding the obligation to maintain secure records of collected PHI and e-PHI as required by HIPAA and the Security Rule for compliance checks and audits.
Patient Appointment Scheduling
CCS can help directly schedule patient appointments and can integrate and work within your EMR/EHR software. Our team can also be trained to identify which specializations may be needed for patients, and schedule appointments for specific departments, physicians, and staff.
Call Routing, Message Taking & Forwarding
Our team can interact with your patients in any way you need, from forwarding and routing calls, to message taking and scheduling in any way you need. Our agents can also be trained to identify specific specializations or departments and the different routing or actions to be taken as needed for your specific organization.
Flexible Overflow, After Hours or Primary Receptionist Answering
We can work with you as either just an after-hours or emergency dispatch, overflow for your existing receptionist team, or as your primary in-hours or 24/7 receptionist. We are flexible and nimble to adapt to any capacity you may need.
HIPAA Educated & Trained Agents
At CCS, our agents are highly trained in HIPAA regulations including privacy rules, the security rule, and the breach notification rule as well as processes for handling and securing protected health information (PHI). We understand the importance of patient privacy and the consequences of HIPAA violations, which is why we are a trusted HIPAA compliant answering service for many medical organizations across the country.
Contact Us for a Quote on HIPAA Answering Today
Partner with CCS for your patient answering and receptionist needs and experience a new level of efficiency, professionalism, and patient satisfaction while trusting HIPAA and PHI compliance.
