Healthcare Call Handling Designed Around Patient Care
Our decades of hands-on experience providing BPO and call answering services to the healthcare industry generally, and medical professionals specifically, range from small physician practices and dental offices in Minneapolis and St. Paul to Fortune 500 medical device companies in Houston and beyond.
Our medical call answering service is focused on delivering first-call resolution improvement for patient satisfaction while maximizing the efficiency of your administrative and clinical teams’ time.
HIPAA-Compliant Answering Services for the Healthcare Industry
CCS and our agents are extremely knowledgeable about HIPAA regulations, which can provide you peace of mind, knowing that our services are 100% HIPAA-compliant and committed to protecting PHI. More than 60% of our clients are in the healthcare industry, making it a top priority for us to be experts in this field.
Healthcare Call Handling Designed Around Patient Care
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HIPAA-Compliant Processes
- Live U.S.-Based Agents
- Custom Escalation Workflows
- Appointment Scheduling Support
- On-Call Physician Management
- 24/7/365 Availability
- Bilingual Support Options
- Real-Time Reporting & Analytics
What You Get with CCS
We offer a wide variety of virtual receptionist services for the medical industry. See how we can partner with you to deliver an industry-leading HIPAA-compliant call answering service for your medical call support needs.
On Call
- Clinical Staff
- Physicians
- Administration
- Technologists
Physician Referrals
- Specialty
- Location
- Insurance
- Physician-specific
Virtual Healthcare
- Telemedicine
- Teleradiology
- Telehealth
- Teledentistry
Additional Benefits
- Marketing (direct to consumer)
- Medicaid
- Medicare
- Open Enrollment
- Patient Pre-Registration
- Patient Follow-Up
- Seminar Registration
- Dental Check-up/Follow-up
The Medical and Healthcare Answering Service with Real-Time Solutions
Through our online portal, we provide real-time data and reports, including:
- Dashboard Views
- Message Retrieval
- On-Call Schedule
- Agent Call Recordings/QA Visibility
- Call Reporting
Call Center Outsourcing for Your Medical Practice
Call center outsourcing for your medical practice helps ensure every patient call is answered promptly while reducing the workload on your in-house staff. A professional medical answering service can handle appointment scheduling, patient inquiries, and after-hours calls, improving patient satisfaction while allowing your healthcare team to focus on delivering quality care.
Your Brand
It’s your most valuable asset, which is why you must ensure patients have a positive experience when they contact your office. Invest in your brand with our professional healthcare answering service, featuring HIPAA-compliant agents who take incoming calls promptly and professionally 24 hours a day.
Your Focus
Stop worrying about missing calls from existing or potential clients. With CCS as your outsourced customer service, you can focus on doing what you do best… taking care of your patients.
Our Expertise
For over 50 years, our experienced and HIPAA-certified agents have set the standard for professionalism, friendliness, and knowledge as the premier healthcare call answering service.
Build for Your Practice, Ready Immediately
No matter how big or small you are, where you’re located, or whether you need English or Spanish-speaking agents, we can design a healthcare answering service plan for you. Our technology and staff are in place to start answering your calls almost immediately. And no additional investment is required from you.
Healthcare Calls We Handle Every Day
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Patient appointment requests
- After-hours emergencies
- On-call physician dispatch
- Prescription refill requests
- Referral coordination
- Telehealth support
- Insurance and enrollment inquiries
- Follow-up communications
Make The Right Call
888-832-5397
to find out how our custom call solutions can help your business grow.
