Welcome to the evolution of the Customer Contact Services brand and YourCCSteam.com, a better way to access custom Call Center Services, Call Answering and IT Managed solutions.
Customer Contact Services reveals a new look
The re-imagined branding and re-designed website, along with the recent acquisitions of like-minded companies, lay the foundation for a multi-year strategy aimed at expanding and enhancing our clients’ business.
“Call center outsourcing has consistently performed well for us,” said Andrea Godsave, Chief Financial Officer, “and with forecasts projecting at least 8. 5% compound annual growth through 2024 and beyond, we expect that to continue.”
CCS has witnessed a growth spurt over the last few years, acquiring several industry partners that extend or improve its capabilities.
What to expect
Visitors to the company’s updated website will discover an improved user experience. The website has been redesigned to provide partners with the information they need to address their business challenges. Improvements include enhanced visual clarity and organization of web page content, eye-catching photography and design elements, and intuitive site navigation.
What hasn’t changed? The company’s in-depth industry knowledge, its longstanding commitment to technology, and an unsurpassed dedication to service. “We’ll continue to deliver solutions, not just offer services,” enthuses Aundrea Mitchell, President.
Thinking into the future
“We couldn’t be prouder of the reputation we’ve built over the last 50 years,” continues Mitchell, “but we’re not resting on our success. It’s going to be an exciting time and we intend to lead from the front.”
Customer Contact Services will continue to create and execute value-driven, custom call center, call answering and IT managed solutions for its business partners that:
- Reduce costs & staffing
- Improve service & coverage
- Maintain reliability & consistency
- Reinforce customer relationships
If you’re interested in learning more about Customer Contact Services and its solutions, contact us today. Or, if you’re interested in reading more company news, learn more about our most recent Inc. 5000 ranking.
