Up and Running
Faster Than You Think

Most clients are live within 1–2 weeks. No complex IT setup, no long contracts to negotiate — just a simple, guided process that gets your customers covered fast.

  • Live in as little as 5 days

  • No long-term commitment required

  • Dedicated onboarding specialist

Phone:
952-936-4000 (Local)
888-832-5397 (Toll-Free)

Fax: 952-934-1295

Email:
Sales Department
Sales@yourccsteam.com

14525 Highway 7, Suite 315
Minnetonka, MN 55345

Ready to Improve Your Customers’ Experience and Achieve Business Goals?

CCS offers customer support BPO, phone call answering services, web chat, and more to streamline your customer or patient interactions.

Complete the form below, and a member of our team will be happy to answer your questions and provide more information on what a partnership with Customer Contact Services could look like for your organization.

From First Call to Fully Live — in Four Simple Steps

We’ve done this hundreds of times. Our onboarding process is built to be low-lift on your end, with our team handling the heavy lifting at every stage.

DAY 1–2 · DISCOVERY CALL

We Learn Your Business

A 30-minute call with your dedicated onboarding specialist. We map your call flows, understand your brand voice, identify your busiest hours, and document how you want calls handled.

  • No prep work required on your end
  • We ask the questions, you share the context
  • Services scoped: answering, BPO, live receptionists, or a mix

DAY 2–4 · SETUP & CONFIGURATION

We Build Your Custom Setup

Our team configures your scripts, call routing, and escalation protocols based on your discovery session. You review and approve — typically a single feedback round is all it takes.

  • Custom scripts written and refined by our team
  • Call routing configured to match your workflow
  • A simple number forward is all the “IT” required

DAY 4–7 · SOFT LAUNCH

Go Live With a Safety Net

We run a soft launch period where you can monitor calls, listen to recordings, and request real-time adjustments. Your onboarding specialist stays actively engaged throughout.

  • Full call recording and reporting from day one
  • Direct line to your specialist for fast tweaks
  • Escalation protocols tested before full handoff

WEEK 2+ · FULLY LIVE

You’re Covered — 24/7, 365

Once you’re satisfied, we flip the switch to full coverage. Your customers get exceptional care around the clock, and you get a monthly performance review to keep everything dialed in.

  • 24/7 live coverage begins immediately
  • Monthly reporting and check-ins included
  • Scale up or adjust services any time

Built to Be Low-Lift from Day One

We designed our onboarding to take the burden off your team — not add to it.

No IT Project

All we need is a call forward. No software to install, no integrations to build.

One Point of Contact

Your dedicated specialist handles everything from kickoff through go-live.

~2 Hrs of Your Time

That’s typically all it takes from your team to get fully configured and live.

Adjust Anytime

Scripts, hours, and services can be updated with a quick message to your rep.

Things People Ask Before Getting Started

We know switching communication partners is a big decision. Here’s what most people want to know.

Most clients are fully live within 5–10 business days. If you have an urgent need, we can often expedite to 48–72 hours for basic answering services.

No. We offer flexible month-to-month agreements so you can try the service without risk. Longer terms are available if you’d like rate advantages.

Our plans are built to flex. If your volume spikes or your business grows, we scale with you — no renegotiation required. Just let your rep know.

Yes. During onboarding we develop a custom script and tone guide specific to your brand. Agents are trained on your business before they ever take a call.

Onboarding is included with your plan — no setup fees. You only pay for the service tier that fits your volume and needs.